This Saturday reminded me why having this portal to relay important information is imperative. One of our fairly new clients (only been to us twice so far), has really bad breakage along the roots, concentrated at the back of her hair. She has relaxed hair and if you follow our Tips on social media, website and newsletters, you already know how fragile processed hair is. Needless to say, although one of the OXX Team persons had been asking her questions both visits to the OXX Salon, I was not fully satisfied with her answers. There had to be much more not relayed, based on the extreme situation I was viewing.